There are many problems which occur during the lifecycle and each affect different stages.
Tracking issues from initiation to closure is one of the major problems arise in ITSM. In the absence of a robust incident tracking mechanism, teams will struggle to monitor issues that have a business impact. Because any issue that is not resolved in a timely manner can compound into major issues in the long run, operational resilience is critical for reducing vulnerability to risks.
Things you will learn:
- Business Problem We are Trying to Solve
- Data Preparation
- Dashboard Creation